FAQ
Who can buy?
The store is intended for companies. Account and access to prices require B2B data verification.
When will I see the prices?
After logging in and accepting your account by DIPIU.
Does the basket reserve goods?
NO. Merely adding to cart does not reserve a product; Availability is checked when placing an order.
What deliveries are available?
GLS courier, and with the appropriate payment method also GLS Fast Parcel to a point or vending machine.
Does Szybka Paczka work with cash on delivery?
NO. GLS courier is available for collection.
When will the prepaid order be processed?
After technical confirmation of payment by the operator.
Where can I find the tracking number?
After sending the parcel, the information is sent by e-mail and associated with the order.
How to file a complaint?
Write to hurt@dipiumoda.pl and provide company details, order or invoice number, index, variant, number of pieces, description and photos.
Can I return full-value goods?
In B2B sales, this requires prior individual arrangement and consent of DIPIU.
What should I do if I have a problem with my account or payment?
Please contact DIPIU with your account email and order number, if any.
How to file a complaint?
Check the goods immediately after receipt. Report a visible defect, lack or non-compliance on the day of receipt, and if it is objectively not possible - no later than the next business day. Report a hidden defect immediately after discovering it. Send company details, document number, index, variant, number of pieces, dates, description and photos to hurt@dipiumoda.pl.